All Systems Operational
Environments Operational
Exante Demo Trading Operational
Exante Live Trading Operational
Market Data Feeds Operational
Order Execution Operational
Trading APIs Operational
Trading Terminals Operational
Web-site and Client Area Operational
Card Transactions & Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Scheduled maintenance: Upgrades Coming. Affected: Exante Live Trading, Exante Demo Trading
Completed - The scheduled maintenance has been completed.
Oct 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 UTC
Scheduled - What's this mean for you?

A little bit of down downtime now, means more upside for you later!

You may not be able to access platform features now, this is only temporary. The current work boosts the overall performance of our service so you can always access trading opportunities without a glitch. Check back on this page for status updates.

Before you finish that second cup of coffee, we'll be back faster, better, and stronger than ever.

See you soon.
Oct 16, 02:00 UTC
Oct 15, 2021
Clients onboarding, settings change and withdrawals are unavailable.. Affected: Exante Live Trading
Resolved - This incident has been resolved.
Oct 15, 14:32 UTC
Identified - This incident affects Web-site and Client Area in Exante Live Trading
Severity:
Majorincident that affects an important service or functionality

We identified a hardware problem in our infrastructure and our engineers are fixing it at the moment.

Oct 15, 12:12 UTC
Oct 14, 2021

No incidents reported.

Oct 13, 2021
the system is unavailable. customers can`t place orders via the ATP, API. Live data for the instruments is affected.
Resolved - This incident has been resolved.
Oct 13, 10:01 UTC
Update - This incident affects Web-site and Client Area, Trading Terminals, Order Execution, Market Data Feeds in Exante Live Trading, Exante Demo Trading

Oct 13, 08:45 UTC
Update - We encountered an issue with one of our counterparties and waiting for a resolution from them.

Oct 13, 08:19 UTC
Identified -
Severity:
Criticalall systems or single critical system down

We identified a hardware problem in our infrastructure and our engineers are fixing it at the moment.

Oct 13, 07:54 UTC
Currently all our services are unavailable. Trading is affected. We are working on the issue and will let you know the further updates as soon as possible.
Resolved - This incident has been resolved.
Oct 13, 07:43 UTC
Investigating - We are currently investigating this issue.
Oct 13, 07:30 UTC
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Due to incorrect settings interest payments for October 1-5 have been calculated incorrectly in client accounts.
Resolved - This incident has been resolved.
Oct 7, 15:12 UTC
Update - We found a discrepancy in data that affects our operations and applying a data update at the moment.

Oct 7, 07:44 UTC
Identified - This incident affects Card Transactions & Payments, Order Execution in Exante Live Trading
Severity:
Majorincident that affects an important service or functionality

We found a discrepancy in data that affects our operations and applying a data update at the moment.

Oct 7, 07:21 UTC
WL-Pro partners Clientsarea are unavailable. Affected: Exante Live Trading
Resolved - This incident has been resolved.
Oct 7, 14:10 UTC
Identified - This incident affects Web-site and Client Area in Exante Live Trading
Severity:
Majorincident that affects an important service or functionality

We encountered an issue with one of our counterparties and waiting for a resolution from them.

Oct 7, 13:58 UTC
Oct 6, 2021

No incidents reported.

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