Margin info, list of accounts, historical/actual Account Summary, Trade Blotter data are not available in Trading terminals / Clients Area. Accounts interests are possibly affected affecting Exante Live

Incident Report for Exante

Resolved

This incident has been resolved.

Posted Dec 06, 2022 - 21:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 06, 2022 - 21:00 UTC

Investigating

This incident affects Order Execution,Trading Terminals,Web-site and Client Area in Exante Live
Applications: Clients Area, ATP Desktop, Broker Gateways
Severity:

Majorincident that affects an important service or functionality

We identified a hardware problem in our infrastructure and our engineers are fixing it at the moment.

Posted Dec 06, 2022 - 20:52 UTC

This incident affected: Order Execution, Trading Terminals, Web-site and Client Area and Environments (Exante Live).