Customers in Asia/Thailand are experiencing issues with both the mobile app and the web platform. Charts and summaries are not loading, and trading is unavailable affecting Exante Live

Incident Report for Exante

Resolved

This incident has been resolved.

Posted Apr 24, 2025 - 08:07 UTC

Identified

This incident affects Order Execution,Trading Terminals in Exante Live
Applications: iOS Terminal PRO,Android PRO Terminal,Web Platform,Web platform proxy
Severity:

Majorincident that affects an important service or functionality

We identified the root cause and we’re working to resolve the issue as soon as possible.

Posted Apr 23, 2025 - 23:05 UTC

This incident affected: Order Execution, Trading Terminals and Environments (Exante Live).