charts on all platforms are not available affecting Exante Live

Incident Report for Exante

Resolved

This incident has been resolved.

Posted Dec 14, 2023 - 23:27 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 14, 2023 - 23:24 UTC

Investigating

This incident affects Market Data Feeds,Order Execution,Trading Terminals in Exante Live
Applications: ATP Desktop,UI Server,TickDB
Severity:

Majorincident that affects an important service or functionality

We identified a hardware problem in our infrastructure and our engineers are fixing it at the moment.

Posted Dec 14, 2023 - 22:02 UTC

This incident affected: Market Data Feeds, Order Execution, Trading Terminals and Environments (Exante Live).