Client's positions in Account Summary is not updated. Trading is not available affecting Exante Live

Incident Report for Exante

Resolved

This incident has been resolved.

Posted Jan 12, 2024 - 05:31 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 12, 2024 - 03:55 UTC

Investigating

This incident affects Trading Terminals,Web-site and Client Area in Exante Live
Applications: Clients Area,iOS Terminal PRO,Android PRO Terminal,ATP Desktop
Severity:

Majorincident that affects an important service or functionality

We identified the root cause and we’re working to resolve the issue as soon as possible.

Posted Jan 12, 2024 - 03:52 UTC

This incident affected: Environments (Exante Live) and Trading Terminals, Web-site and Client Area.